Employees First, Customers Second: Turning Conventional Management Upside Down
Author: Nayar
ISBN: 978-1422139066
Price: Rs. 1250.00 • ✓ 100% Genuine Publisher Edition
Book Overview
One idea sparked a revolution at HCL Technologies, the IT services giant. The author recounts the journey of how he and his team implemented the employee first philosophy by creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the 'romance' of its possible future state.
Browse this title within our HBR collection. Edition details: Images in this review, English, 208 pages. Reference ISBN: 978-1422139066.
About the Author
Vineet Nayar is the CEO of HCL Technologies Ltd., India's leading global IT Services Company. Fortune called his leadership style "The World's Most Modern Management," and the London Business School labeled him "the leader of organizational innovation." IDC recognized him as having "the most cohesive and articulate vision" in the IT services sector.
Book Specifications & Quick Facts
- Reading Level
- Students & Academic Researchers
- Language & Format
- English • Images in this review
- ISBN Reference
- 978-1422139066
- Publisher
- Harvard Business Review Press
- Pan-India Delivery
- Dispatches in 24–48 Hours across India
What is this book about?
One idea sparked a revolution at HCL Technologies, the IT services giant. The author recounts the journey of how he and his team implemented the employee first philosophy by creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the...
Who should read this book?
Essential reading for students, entrepreneurs, and curious minds seeking practical life insights, productivity principles, and deeper intellectual perspectives.
Why Readers Pick This Edition
- You’ll love this book for how boldly it flips traditional management thinking on its head. Drawing from real-world experience at HCL Technologies, it shows you how putting employees first can unlock innovation, trust, and performance at scale. More than inspiration, it’s a premium, insight-rich leadership playbook packed with practical lessons, candid reflections, and proven frameworks you can apply to transform teams, culture, and long-term business success.
- Published by Harvard Business Review Press.
- Language: English.
- Page count: 208.
Catalog Description
One idea sparked a revolution at HCL Technologies, the IT services giant. The author recounts the journey of how he and his team implemented the employee first philosophy by creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the 'romance' of its possible future state.
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